ATS Computer Systems Warranty

Introduction

ATS Computer Systems come with a one-year, two-year, three-year, or four-year limited warranty. The limited warranty covering your system will be noted on your invoice and included with the documentation accompanying your system.

The information below is a description of ATS Computer Systems limited warranties.

One-Year Limited Warranty
Two-Year Limited Warranty
Three-Year Limited Warranty
Four-Year Limited Warranty


Limited Warranty Terms

What is covered by this limited warranty?

The limited warranty covers defects in materials and workmanship in your ATS Computer Systems branded hardware products, including ATS Computer Systems branded monitors, keyboards, and pointing devices.

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the ATS Computer Systems branded hardware products through our factory-integration system, or the reloading of the software
• Non ATS Computer Systems branded products and accessories
• Problems that result from:
  - External causes such as accident, abuse, misuse, or problems with electrical power
  - Servicing not authorized by us
  - Usage that is not in accordance with product instructions
  - Failure to follow the product instructions or failure to perform preventive maintenance
  - Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags, serial numbers, stickers.
• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. ATS COMPUTER SYSTEMS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, ATS COMPUTER SYSTEMS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on ATS Computer Systems Batteries lasts only ninety days as well as certain hard drives in which the warranty lasts 1 year. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. ATS Computer Systems may change the terms and availability of limited warranties, at its discretion, at any time.

What do I do if I need warranty service?

Before the warranty expires, please call us at the number listed in the following table. Please also have your ATS Computer Systems order number or invoice number available.

Home Consumers
Home Office
Small Business Customers:
- Technical Support and Customer Service: (416) 539-0705

Medium, Large, and Global Commercial Customers
Government
Education
Healthcare Customers
Value Added Resellers (VARs):
- Technical Support: (416) 539-0705 ext.1211
- Customer Service: (416) 535-5777

During the first year of all limited warranties: During the first year of all limited warranties, we will repair any ATS Computer Systems branded computer systems products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number (RMA) for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect. If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within seven days after we ship the replacement part to you. If we do not receive the original part within seven days, we will charge to your credit card the then-current standard price as determined by ATS Computer Systems for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s). We are not responsible for lost or corrupted data.

What if I purchased an on-site service contract?

If your service contract is with ATS Computer Systems, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. If you purchased through ATS Computer Systems a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to ATS Computer Systems, some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. ATS Computer Systems owns all parts removed from repaired products.

ATS Computer Systems Return Policy

If your item arrives damaged, we will ship you out a replacement item right away.  All shipments are insured against damage and loss.  If you are an end-user customer who bought new computer system(s) directly from ATS Computer Systems, you may return them to ATS Computer Systems up to 7 days after you receive them for a refund or credit of the product purchase price. The refund or credit will not include any shipping and handling charges and will be subject to a twenty to fifty percent (20-50%) restocking fee, unless otherwise prohibited by law.  Items may not be returned if the invoice states that the items are non-refundable or non-returnable (EOL - End of Line / Special Orders / OEM).

To return products, you must call ATS Computer Systems to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, you must return the product in it's original packaging, unopened and in brand new condition. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. Returned products must be in brand new unopened condition (with package seals still intact).  It must also include all of the manuals, floppy disk(s), CD(s), power cables, boxes, and other items included with a product must be returned with it.  If the package is found to be opened, it will be shipped back to the customer at their expense.

ATS Computer Systems Software & Peripherals

Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, ATS Computer Systems does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher. While ATS Computer Systems offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of ATS Computer Systems computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.